Refund policy
Returns & Refund Policy
Returns & Refunds
We want you to love your seed balls and feel confident shopping with us. If there’s an issue with your order, we’re here to help. Please contact us at support.seedpop.store
Change Of Mind
Due to the nature of seeds and gardening products, we generally do not offer refunds or returns for change of mind purchases.
Please choose carefully before placing your order.
Damaged Or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Once reviewed, we may offer:
- A replacement product
- Store credit
- A refund where appropriate
Germination Disclaimer
Because germination depends on factors outside our control — including weather, watering, soil quality, sunlight, temperature and planting conditions — we cannot guarantee germination success rates.
Our seed balls are made using quality materials and carefully selected seeds, but results may vary depending on environmental conditions and care.
Refund Processing
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the issue was caused by us.
Order Cancellations
Orders may only be cancelled before they have been packed or shipped.
If you need to make changes to your order, please contact us as soon as possible after purchase.
Contact Us
For any questions regarding returns, refunds or your order, please contact us through our contact page or support email.
We aim to respond within 1–2 business days.