Shipping policy
Shipping Policy
Shipping Information
Due to strict biosecurity and quarantine regulations, we are currently unable to ship seed products to Western Australia (WA) or Tasmania (TAS).
Any orders placed from these locations may be cancelled and refunded.
We appreciate your understanding as we comply with Australian quarantine and agricultural regulations.
We are aiming to ship to these areas soon. Thank you for your understanding.
Processing Times
Orders are typically processed within 1–3 business days.
During busy periods, holidays or product launches, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Shipping Timeframes
Estimated delivery times:
- Metro areas: 2–7 business days
- Regional areas: 4–10 business days
- Remote areas: Delivery times may vary
Please note that shipping estimates are provided by carriers and are not guaranteed.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrectly supplied addresses.
If you notice an error, contact us as soon as possible after placing your order and we will do our best to update it before dispatch.
Delays & Carrier Issues
While we work hard to dispatch orders promptly, we are not responsible for delays caused by:
- Postal carrier disruptions
- Extreme weather events
- Peak shipping periods
- Lost or delayed parcels once handed to the shipping provider
If your order appears delayed, please contact us and we’ll assist where possible.
Damaged Parcels
If your package arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged packaging and products
We will review the issue and work with you toward a suitable resolution.
Order Tracking
Tracking details will be provided where applicable once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.
Contact Us
For any shipping questions or support regarding your order, please contact us through our contact page or support email.
We aim to respond within 1–2 business days.